Shipping policy

Shipping policy

Thank you for shopping with Vivaldi Flora. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing
Every Vivaldi Flora wreath is handmade to order in Bilpin, NSW. Our signature wreaths are generally dispatched within 3 to 4 business days. Bespoke Atelier creations and larger commissions may need extra production time.

You’ll receive a confirmation email with tracking as soon as your order ships.

Delivery rates (Australia-wide)

  • Standard delivery: $29
  • Large wreaths (60cm and Grandeur 75cm): $129
  • Orders over $750: free
  • Express: available until Thursday 17 December for eligible destinations, subject to confirmation and production capacity. Express pricing is shown at checkout.
  • Collection from Bilpin: by appointment. Please contact us to arrange.

Shipping options and final costs are always shown at checkout before you pay.

Christmas 2026 order dates
We recommend ordering by Monday 14 December for the best chance of Christmas delivery. Express orders may be available until Thursday 17 December for eligible destinations. For last-minute Christmas orders, please contact us directly. Delivery dates cannot be guaranteed.

Shipping destinations
We currently ship across Australia. International orders are welcome by enquiry. Any customs duties, import taxes or fees for an international order are the customer’s responsibility unless we tell you otherwise.

Delivery times and tracking
Delivery times are estimates, not guarantees, and begin once your order ships. Carrier delays, weather or other events outside our control may affect them. Once your order ships, we’ll email you a tracking number and link. Tracking can take a little time to update.

Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages
If your order is lost, damaged or delayed, contact us and we will help you work with the carrier.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it’s in transit we can’t modify it. Refunds for cancelled or delayed orders are processed promptly to the original payment method where possible.

Questions?
Contact our team at hello@vivaldiflora.com or call 02 8006 5845.